Every outlet. Every kitchen.
Checked by AI.
Hygiene, food safety, veg and non-veg, service and speed, checked on the cameras you already have. Every miss reaches you on WhatsApp.
- No new hardware
- Live in 2 hours
- Fully customisable
CAM 05 · Dining room
CAM 11 · Kitchen line
CAM 15 · Wash area
CAM 21 · Packing station
CAM 23 · Pickup shelf
CAM 03 · Billing counter
CAM 02 · Entrance
CAM 06 · Dining room
CAM 02 · EntranceTrusted by 100+ organisations across India
One hair on one plate. Every outlet pays for it.
One Saturday dinner at one of your outlets, minute by minute. The story is an example.
- 1
No cap in the middle of the rush
The Saturday rush is on and the line is short-staffed. One cook skips the cap and gloves to keep up. The kitchen manager is busy at the pass with his back to the line.
No cap, no glovesMissed on the linePlating without a cap or glovesOn the line like this22 min - 2
A hair goes out on the paneer
Thirty-one plates later, a paneer butter masala leaves the pass for table 12. Nobody checks it. Nobody would have seen it in the rush.
Sent to table 12Plated by the same cookNo check at the passServed in 4 min - 3
The family finds it
A mother pulls a hair out of her child's plate. The manager apologises and waives the bill. They leave without dessert, and they take a photo on the way out.
Bill waived, family goneBill₹1,840₹0Dessert orderedNoComing backNo - 4
One star, with a photo
The review goes up on Google and the delivery apps that night, photo first. It sits at the top of your page all weekend, and it names the brand, not the outlet.
Seen by every new customerPPriya S.Just now★★★★★"Found a hair in my daughter's food. Never again."
Photo attached46 found this helpful - 5
The rating slips. The orders follow.
One outlet's slip drags the brand's rating down on every app. Fewer people tap your name, and the ones who do read about the hair first.
From one cap, at one outletRating 4.3 to 3.9Fewer orders at every outletThe hair in every review reply
And the checklists all say it went well
Now imagine you knew at 7:40 PM, before the plate left the pass.
Meet your outlets' AI supervisor
Zigzag AI turns the CCTV in every outlet into a supervisor that never leaves the kitchen, from the prep counter to the packing station to the dining room, and tells the right person while there is still time to put it right.
The cameras you already have
Kitchen line, prep, wash area, packing, counter and dining room. No new hardware.
Your standards, in plain words
"Alert me if anyone plates food without a cap or gloves." That's the whole setup.
The right person acts
A WhatsApp alert with the snapshot goes to the person who can fix it. If nobody acts, it escalates to the outlet or area manager.
Hygiene and cleanliness
- Caps, gloves and masks on
- Hands washed, sinks cleared
- No pests, no overflowing bins
Food safety and veg
- Food covered, cold rooms shut
- Raw kept apart from ready food
- Veg orders filled from veg stations
Packing, service and speed
- Every bag sealed
- Orders picked up hot
- Short queues, served tables
Insights and closing
- Walk-ins by age group
- Peak hours and table turns
- Gas off and doors locked
If your camera can see it, Zigzag AI can check it.
From the prep counter to the closing shift. Pick an area to see the checks restaurant and cloud kitchen teams run every day.
Hygiene and PPE
Where most complaints start. Caps, gloves and masks on, hands washed, and nobody tasting from the pot.
Rules people write
Try writing your own
Also checked in this area
- Beard nets on staff with beards
- Jewellery or watches on the line
- Gloves not changed after raw meat
- Phones used in the kitchen
- Nails and grooming checked at shift start
- Aprons dirty or missing
Kitchen cleanliness
The kitchen your guests never see but always taste. Sinks cleared, bins closed, floors dry, and no pests.
Rules people write
Try writing your own
Also checked in this area
- Floors mopped after service
- Counters wiped between tasks
- Exhaust hood cleaning done
- Drain covers left open
- Cleaning rounds done on time
- Deep clean done on the closing shift
Food safety and storage
What keeps your food safe between the store and the plate. Food covered, cold kept cold, and raw kept apart.
Rules people write
Try writing your own
Also checked in this area
- Food on the floor or on crates
- Unlabelled containers in the cold room
- Deliveries left outside the store
- Thawing at room temperature
- Dry store left open
- Oil reused past its limit
Veg and non-veg
The mistake no veg guest forgives. Each order filled from the right station, with the right ladle, before it is sealed.
Rules people write
Try writing your own
Also checked in this area
- Veg and non-veg stickers on every box
- Separate boards and knives used
- Fryer oil shared between veg and non-veg
- Jain orders made at the right station
- Non-veg trays kept on the veg side
- Gloves changed between stations
Packing and delivery
Where cloud kitchens and QSRs win or lose the rating. Every bag sealed, every order picked up hot, every queue kept short.
Rules people write
Try writing your own
Also checked in this area
- Packing time per order
- Cutlery and napkins added
- Riders waiting inside the kitchen
- Bags kept on the floor
- Order count by platform hour
- Spills on the packing counter
Dine-in service
The part of the meal guests write about. Someone at the door, water at the table, tables cleared and staff in uniform.
Rules people write
Try writing your own
Also checked in this area
- Staff on phones on the floor
- Order taken within 5 minutes
- Food waiting at the pass
- Washroom checks done on time
- Lights and music right at opening
- Name badges missing
Customer insights
Know who actually walks in. Age groups, peak hours and table turns, so marketing and R&D plan offers on facts, not guesses.
Rules people write
Try writing your own
Also checked in this area
- Walk-ins by hour and day
- Group size at the door
- Guests who leave without being seated
- Takeaway versus dine-in counts
- Weekend versus weekday crowd
- Results of a new offer by outlet
Closing and security
The hours after the shutter comes down. Gas off, doors locked and cash never left open.
Rules people write
Try writing your own
Also checked in this area
- Lights and AC left on after closing
- Shutter down on time
- Staff leaving with bags at night
- Deliveries checked at the back door
- Opening checklist done on time
- Strangers in the kitchen
Have a check that is not listed?
Zigzag AI is not a fixed list of features. If a manager standing at your camera could notice it, we can most likely set it up as a check. Tell us what you need and our team will tell you how it would work at your site.
Checks restaurant teams have asked for
From the opening shift to the 2 AM kitchen
What a 6-outlet brand is told about on one busy Saturday, and what happened next.
All 6 outlets open on time. Caps and gloves on at every kitchen.
3 trays of prepped food uncovered for 20 min.
Raw chicken beside the salad being cut.
7 in the queue, 1 of 3 counters open.
Cold room door open for 8 min.
Chef entered the kitchen without washing hands.
Cook plating without a cap or gloves.
Veg bowl filled from the non-veg station.
6 orders on the shelf for 8 min.
Table not cleared for 9 min, guests waiting.
Burner left on, kitchen empty.
Rat on the counter beside the roti trays.
Live in 2 hours, no new hardware
Connect cameras
The CCTV and NVR every outlet already has.
Write a rule
In plain words. No code.
Get alerted
On WhatsApp, to the person who can fix it.
Fix, close, report
Tracked to closure, and in your morning report.
Type a rule. See the alert your team would get.
This is how simple it is to set up a check. Pick a place in your outlet, write what you want watched, and preview the alert.
Every format is different. Your checks will be too.
Pick what fits you to see the checks teams like yours set up first.
Every outlet, every shift, one view
Every outlet on one map, from Delhi to Bengaluru. Tap a city to see its hygiene score, SOP score and what needs attention there.
Restaurant operations dashboard
All outlets · TodayCompliance trend
Outlets by score
- Caps and gloves worn on the line96%, up from 78%
- Veg orders stopped before sealing14 caught
- Sink cleared within 30 min91% of checks
- Bags sealed at handover99%
- Outlet that needs a visitKoramangala
Yesterday across 6 outlets41 alerts, 39 closed on time. Hygiene score 94%. Two veg orders stopped before sealing. Koramangala needs a visit: 6 cap misses at dinner.
Sent to the founder and ops head every morningOne set of cameras. Everyone in the brand gains.
Founder and owner
Worried about: One hair in one dish undoing years of brand building
- Every outlet's hygiene in one morning message
- Problems seen before the 1-star review
Ops head and area manager
Worried about: Twelve outlets and only one of you
- Outlets ranked every morning
- Visits planned where the problems are
Head chef and kitchen manager
Worried about: Shortcuts on the line during the rush
- Caps, gloves and hand wash checked on every shift
- Uncovered food and open cold rooms flagged
Outlet manager
Worried about: Queues, slow tables and orders going out wrong
- Queues and waiting guests flagged in seconds
- Veg and non-veg mix-ups caught at packing
Marketing and R&D
Worried about: Launching offers on guesswork
- Walk-ins by age group, outlet and hour
- Peak hours and table turnover
Your guests
Worried about: A hair in the food, or chicken in a veg order
- Food made by clean, capped hands
- The order they asked for, sealed
Hardware only where it helps
Zigzag AI runs on the cameras you already have. Add these only to show open cases at the pass, call out alerts in the kitchen, or reach spots your CCTV misses.
CAM 1119:40:12No cap or glovesVeg bowl from the non-veg stationCAM 14 · Packing
Prepped trays uncovered 20 minCAM 09 · Prep counter
Cold room door open 8 minCAM 06 · Cold room
Zigzag Alert
A touch screen for the kitchen pass or the manager's desk. The team sees every open case, like an uncovered tray or a veg order on hold, and closes it with a tap.
- 7 inch touch display
- Open cases by station
- Close the case on screen
Zigzag AI Cue
A compact alert speaker for the kitchen. It calls out urgent alerts, like a cook without a cap or a veg order at the wrong station, so the line corrects it at once.
- Clear voice alerts
- Small status screen
- Set up from the app
Zigzag Camera
A portable camera that connects over Wi-Fi, no cabling needed. Put it over a packing station, a pickup shelf or a new outlet and start checking in minutes.
- No new wiring
- Place it anywhere
- Ready in minutes
Zigzag AI Relay
A small box on the outlet network that links your existing CCTV or NVR to Zigzag AI over an encrypted connection. Your team controls it fully.
- Any camera brand
- Encrypted transfer
- You control access
Pays for itself before the next bad review
Hygiene shows up in your rating, your refunds, your food waste and your gas bill. Add up what Zigzag AI brings back, with your own numbers.
- Orders held by better ratings
- Fewer refunds and remakes
- Food waste cut
- Gas and power after closing
Example figures for a 3-outlet brand. Change them to yours.
And what money can't measure: a family that trusts your food, and a veg guest who never has to check their bowl.
It watches the kitchen, not your guests.
Staff, guests and franchise partners will ask what the cameras are for. Here is the answer, in plain words.
Get the privacy note for your teamCommon areas only
Kitchen, prep, wash area, packing, counter, entrance and dining room. Never washrooms or staff changing rooms.
Guests are not named
Checks look for moments like a missing cap or an open bin. Age groups are anonymous counts, and no faces are stored.
Alerts go to staff only
Each alert goes to the person on duty who can act. Never to guests, and never to a group chat.
Data stays in India
Built in India, on servers in Mumbai only. No Chinese AI models.
ISO/IEC 27001 and 42001
Certified information security and AI management.
You decide
You choose which cameras and checks are on, and who sees what.
See it work in your kitchen first
Start with a free POC. We connect a few of your cameras, set up your checks with you, and send real alerts to your team.
Less than one refunded order a day at most outlets.
- Unlimited checks written in plain words
- Real-time alerts on WhatsApp, with clips and escalation
- Dashboards, a morning summary and an outlet ranking
- Setup, tuning and support by our team
Book a demo
Tell us where to reach you. We usually reply the same day.
Bring it to every outlet you look after
For franchise owners, CCTV installers and food-safety partners. Add hygiene checks to what you already offer, run every outlet from one login, and grow your business with us.
Hold the brand standard in every outlet
Run all your franchise outlets from one dashboard and show the brand proof, every month.
- One login for every outlet
- Monthly report per outlet
- Brand audits passed with evidence
Turn installs into a monthly service
Offer AI checks on the cameras you already put in. We handle the AI, you keep the client.
- Recurring income on every site
- Works on the cameras you install
- Training, demo kit and sales support
Audit every day, not once a quarter
Add daily camera checks to your hygiene audits and show clients what happens between visits.
- Daily hygiene evidence per outlet
- Compare outlets side by side
- Spot the outlets that need training
Questions restaurant teams ask us most
Yes. It checks every person at the kitchen stations for a head cover, gloves and a mask where you need one. You choose the stations and the rules, and the kitchen manager is told only when one is missed.
It learns how your kitchen is set up: which trays and stations are veg and which are non-veg, usually by their colour coding and position. It then watches which station each order is filled from and flags a mix-up before the bag is sealed. We set this up with your team during the free POC.
Cameras at the entrance estimate an age band for each walk-in, such as Gen Z or Millennial, and add it to an anonymous count. Nobody is named or recognised, and no faces are stored. Marketing sees totals by outlet, day and hour.
Yes. Every outlet is on one dashboard, ranked every morning on hygiene, cleanliness, food safety, veg and non-veg, service and closing, so the ops team visits the outlets that need it first.
Good staff welcome it. It shows the shifts they got right, settles disputes with facts, and stops one person's shortcut from costing everyone a bad review. The morning summary celebrates the best outlets too.
In most outlets, yes. Zigzag AI works with the CCTV and NVR you already have, from any major brand. We check every camera during the free POC, and for spots your cameras miss you can add a Zigzag Camera.
Nobody. Alerts go on WhatsApp to the person who should act, with a snapshot or short clip. If nobody acts in time, the alert escalates to the next person you choose.
It keeps a dated record of hygiene and food safety checks at every outlet, with photos of what was found and how it was fixed, so you can show what happens every day, not only on inspection day.
Zigzag AI is built in India and runs on servers in Mumbai only, with no Chinese AI models. We are ISO/IEC 27001:2022 and ISO 42001:2023 certified, and large chains can choose an on-premises setup.
Plans start from ₹20K a month. Every engagement starts with a free POC on your own cameras, so you see it working before you pay.
Your cameras already see every kitchen.
Now every plate is checked.
See Zigzag AI catch real issues in your own outlets, free.